A. Of course. We accept various payment methods. Mastercard, Visa, Cheque, Money Order. We also accept online payments via PayPal.
A. Certainly. You can view and track your orders on your account whether they are placed online, or by phone call.
A. Definitely. We will make sure your scheduled order will be picked up without any worries.
A. Anything over 250 lbs, will be charged an extra $0.10 per lb.
A. If a place is closed when our driver attempts to deliver we can be given authorization to leave the goods or to mail slot the delivery if it is a document. If we arrive at a location and the company is closed we will call for further instructions. We can hold the delivery for a 2nd attempt or return it back if we are not given permission to leave or mail slot.
A. If our courier arrives and the pickup will not be ready within 10 minutes we will contact the customer for instructions. We can either come back when the delivery is ready and there will be a minimum charge for a no pick up (half of the regular rate) on the original order or the driver can wait. If the customer requests the driver to wait then there is a charge depending on the vehicle required to do the delivery.
A. We can send a driver immediately and wait for the shipment to be ready. Our standard waiting time charge will be added to the delivery.
A. If we are given a wrong address we will contact the customer for re-direction of the delivery. If there is no other address then the shipment will be returned to the customer.
A. Unfortunately, we do not handle any dangerous goods.
A. If you are an online customer, you can view the order under ‘order tracking’. We will also be pleased to fax or email a copy of the delivery receipt and/or invoice.